Refund policy

At Sohocz, we want you to be satisfied with your purchase. If an item is not right for you, eligible products may be returned in accordance with the terms below.

Please review this policy carefully before submitting or mailing a return.

Return Window

Sohocz accepts eligible returns within 30 days of the confirmed delivery date.

The 30-day return period begins on the date the shipping carrier marks the order as delivered.

Both defective and non-defective products may be returned, provided they meet the applicable conditions described in this policy.

Returns submitted or shipped after the 30-day return period may be refused.

Eligible Product Condition

We accept returns of new products only.

To qualify for a return, an item must:

• Be unworn, unused, and unwashed.

• Be undamaged and in its original condition.

• Have all original tags, ribbons, and labels attached.

• Have all hygiene seals or hygiene stickers intact where applicable.

• Be free from makeup, deodorant, perfume, tanning products, stains, odors, smoke, pet hair, and other signs of wear or use.

• Include all original accessories, components, and packaging where applicable.

• Be accompanied by valid proof of purchase from Sohocz.

• Be returned within the 30-day return window.

All returned products are subject to inspection after they are received.

Products that do not meet these requirements may be refused and may not qualify for an exchange or refund.

Trying On Products

Customers may try on clothing only to determine fit, in the same manner they reasonably would when shopping in a retail store.

Products must not be worn for an extended period or used for an event, photograph session, outing, or other activity before being returned.

Please take particular care when trying on products to avoid transferring makeup, perfume, deodorant, tanning products, or other marks onto the item.

Multi-Part Products and Sets

Products containing multiple pieces, including two-piece sets, multipacks, coordinated sets, or other multi-part items, must be returned with all original components together.

Returning only part of a set may result in the return being refused.

If an item was supplied with special protective packaging or a presentation box, please include that packaging with the return whenever reasonably possible.

Embellished and Delicate Products

Products containing embellishments, beading, sequins, crystals, decorative hardware, or other delicate details should be returned in the protective packaging or box in which they were received.

Customers are responsible for packaging returns securely to prevent damage while the parcel is in transit.

Non-Returnable Products

For hygiene, health, safety, or product-integrity reasons, certain products cannot be returned once opened, worn, used, or where the hygiene protection has been removed.

Non-returnable products may include:

• Briefs, thongs, and other intimate bottoms.

• Nipple covers.

• Socks.

• Tights and hosiery.

• Face masks.

• Eye masks.

• Hair accessories.

• Headbands and headscarves.

• Certain personal-use accessories.

• Products clearly marked as Final Sale or non-returnable at the time of purchase.

This restriction does not apply where an item arrived defective, damaged, incorrect, or where applicable law provides additional rights.

Swimwear

Eligible swimwear may be returned within the 30-day return period only when:

• It has not been worn.

• It remains in new condition.

• All original tags remain attached.

• The original hygiene sticker or liner remains completely intact and has not been removed or altered.

Swimwear returned without the original hygiene protection may be refused.

Exchanges

Sohocz accepts exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability.

Customers may request an exchange for an available alternative size, color, or other eligible variation.

If the requested replacement is unavailable when the return is processed, we may contact you to arrange another available option or issue an appropriate refund.

Replacement products will normally be dispatched after the original product has been received and approved.

How to Request a Return or Exchange

Before mailing a return, please contact us at:

Email: info@sohocz.com

Please provide:

• Your full name.

• Order number.

• Email address used to place the order.

• Product or products you wish to return.

• Reason for the return.

• Whether you are requesting a refund or exchange.

• Photographs if the product is damaged, defective, or incorrect.

After reviewing your request, we will provide the applicable return instructions.

Please do not mail an item until you have received the appropriate return instructions.

Return Method

Returns are accepted by mail.

Customers must package returned products securely and follow the return instructions provided by Sohocz.

We strongly recommend using a shipping service that provides tracking.

Please retain your:

• Shipping receipt.

• Tracking number.

• Proof of postage.

Returned products remain the customer's responsibility until they are successfully delivered to the authorized return location.

Return Shipping Costs

For non-defective returns, including returns related to:

• Size.

• Fit.

• Color preference.

• Style preference.

• Change of mind.

• Accidental ordering.

the customer is responsible for return shipping costs.

Customers may use a suitable carrier of their choice unless specific return instructions are provided.

Sohocz does not charge a separate restocking fee for eligible returns.

Return Labels

Return labels are generally the customer's responsibility.

Unless Sohocz specifically provides a prepaid label for an approved defective, damaged, or incorrect product claim, customers are responsible for arranging and paying for return postage.

Any return shipping cost paid directly to a carrier by the customer is normally non-refundable for a non-defective return.

No Restocking Fee

Sohocz does not charge a restocking fee for eligible returns that comply with this policy.

A return may still be refused if the product does not meet the return eligibility and condition requirements.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If your product arrives:

• Damaged.

• Defective.

• Incorrect.

• Missing an included component.

• Materially different from the product ordered.

please contact:

Email: info@sohocz.com

Contact us before mailing the product back.

Please include:

• Order number.

• Description of the problem.

• Clear photograph of the complete product.

• Close-up photographs showing the defect or damage.

• Photograph of the product tag or label where applicable.

• Photograph of the parcel and shipping label where relevant.

We may request additional information reasonably necessary to assess the issue.

Return Shipping for Defective or Incorrect Products

When Sohocz confirms that an item was delivered damaged, defective, or incorrectly supplied, we will provide an appropriate return solution.

Depending on the circumstances, this may include:

• A prepaid return label.

• Reimbursement of reasonable approved return shipping costs.

• Replacement of the product.

• Exchange.

• Refund to the original payment method.

Customers should contact us before purchasing return postage for a defective or incorrect item if they wish to request reimbursement.

Refund Eligibility

Eligible returns may qualify for a refund when the product complies with this Return and Refund Policy.

Refunds may also be provided for confirmed:

• Defective products.

• Damaged products.

• Incorrect products.

• Products that cannot be replaced.

• Orders canceled by Sohocz after payment.

• Other circumstances where a refund is required by applicable law.

Refund Method

Approved refunds will normally be issued to the original payment method used when placing the order.

If the original payment method cannot accept the refund, we may contact the customer regarding an appropriate alternative.

The method used for an approved refund may also be subject to the rules of the applicable payment provider.

Refund Processing Time

After an eligible return has been received, inspected, and approved, Sohocz will normally process the refund within:

5 business days

You will receive a notification when the refund has been processed.

After Sohocz submits the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

This additional posting period is determined by the financial institution or payment provider and is outside the control of Sohocz.

Return Inspection

Every returned product may be inspected before a refund or exchange is approved.

During inspection, we may check:

• Product condition.

• Signs of wear or use.

• Original tags and labels.

• Hygiene seals.

• Stains or odors.

• Included accessories.

• Whether all parts of a set have been returned.

• Whether the returned product matches the product originally purchased.

If there is an issue with the return, we may contact you before processing it.

Rejected Returns

A return may be refused if:

• It is outside the 30-day return window.

• The product has been worn, washed, or used.

• The product has been altered.

• The product is damaged after delivery through customer use.

• Original tags or required hygiene seals have been removed.

• The product has makeup, deodorant, perfume, tanning marks, odors, stains, pet hair, or other signs of use.

• Part of a set or multipack is missing.

• The returned product does not match the product originally purchased.

• The product is classified as non-returnable.

• The return otherwise fails to meet this policy.

If a return is refused, we will contact the customer regarding the available options.

The customer may be responsible for the cost of having a rejected product shipped back to them.

Incorrect Items Sent in a Return

Please carefully check your parcel before mailing a return.

Sohocz is not responsible for personal property or products belonging to another retailer that are accidentally mailed to us.

If we are able to identify and locate an incorrectly returned item, the customer may be responsible for the cost of having it shipped back.

Returning Multiple Orders

Unless instructed otherwise, each order should be returned separately and should clearly include its corresponding order number.

Combining products from several different orders in one return parcel may delay processing because we must correctly identify each returned product and transaction.

Lost Return Parcels

Customers should retain their return tracking information until the return has been completely processed.

If a return parcel is lost before reaching the authorized return location, the customer may need to file a claim with the carrier used to send the return.

Sohocz cannot process a refund or exchange for a return that we have not received unless acceptable proof confirms that the parcel was delivered to the authorized return location.

Original Shipping Charges

Original shipping charges are normally non-refundable for returns resulting from:

• Change of mind.

• Sizing or fit.

• Style preference.

• Color preference.

• Accidental ordering.

Where the entire order is refunded because of a confirmed error by Sohocz, a defective product, or another circumstance requiring reimbursement under applicable law, the applicable original standard shipping charge may also be refunded.

Sale and Promotional Products

Sale or promotional products may be returned unless they were clearly identified as Final Sale or non-returnable before purchase.

Any special return conditions applying to a promotion will be displayed on the relevant promotional offer, product page, cart, or checkout page.

Final Sale products are not eligible for ordinary returns or exchanges unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

Order Cancellations

If you wish to cancel or change an order, contact us as soon as possible.

Because orders may enter processing quickly after payment, we cannot guarantee that every cancellation or modification request can be completed.

Once an order has been shipped, it can no longer be canceled. The customer must wait until delivery and follow the applicable return procedure.

Fair Use and Fraud Prevention

Sohocz may monitor return activity in order to protect customers and the business from fraud, misuse, and abuse of the return process.

We reserve the right to investigate unusual activity involving:

• Repeated claims that orders were not received.

• Repeated missing-item claims.

• Returning products that have been worn or used.

• Returning products different from those originally purchased.

• Falsified or manipulated evidence relating to damage or defects.

• Other fraudulent or abusive return activity.

We may refuse a return, refund, exchange, or future transaction where there is reasonable evidence of fraud or misuse, subject to applicable law.

This provision does not affect legitimate customer claims or statutory consumer rights.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify rights that consumers may have under applicable law.

If applicable consumer protection law provides rights that are more favorable than this policy, those legal rights will apply.

Contact Us

For questions about returns, exchanges, defective products, or refunds, please contact:

Email: info@sohocz.com