Shipping policy

Thank you for shopping with Sohocz.

This Shipping Policy explains our order cutoff time, processing time, estimated transit time, shipping charges, tracking procedures, shipping addresses, delivery delays, and other important information related to the delivery of your order.

Please carefully review your shipping information before submitting an order to make sure all details are complete and accurate.

Shipping Destinations

Sohocz ships to eligible addresses within the United States that are currently supported during checkout.

Actual shipping availability is determined by the shipping options displayed after the customer enters a delivery address at checkout.

If no shipping method is available for a particular address, we are currently unable to ship to that destination.

Certain addresses may not be supported because of carrier restrictions, product type, parcel size, weight, or other logistical limitations.

Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time, New York Time

Order processing is calculated according to the time the order is submitted and our business-day schedule.

Orders placed after the daily cutoff time may begin processing on the next business day.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Order Processing Time

After payment has been successfully completed and the order has passed any necessary review, orders are normally processed within:

1–3 business days

Orders are processed:

Monday through Friday

Weekends and public holidays are not considered processing business days.

Order processing may include:

  • Payment confirmation.

  • Order security review.

  • Inventory confirmation.

  • Shipping information verification.

  • Product inspection.

  • Packing.

  • Transfer of the parcel to the shipping carrier.

Processing time does not include shipping transit time.

If an order requires additional payment verification, address verification, or security review, processing may take longer.

Shipping Transit Time

After the order has been processed and transferred to the shipping carrier, the estimated transit time is:

6–9 business days

Carrier shipping days are:

Monday through Friday

Weekends and public holidays are not included in the estimated transit time.

Delivery to certain remote areas or addresses affected by carrier service limitations may require additional time.

Estimated Total Delivery Time

Estimated total delivery time includes both order processing time and shipping transit time:

Order processing time: 1–3 business days

Shipping transit time: 6–9 business days

The estimated total delivery time is therefore:

7–12 business days

Calculation:

1–3 business days processing + 6–9 business days transit = 7–12 business days estimated total delivery time

All delivery timeframes are reasonable estimates and are not guaranteed delivery dates.

Business Days

For the purposes of this policy, business days are:

Monday through Friday, excluding weekends and public holidays.

Saturday, Sunday, and applicable public holidays are not included in processing or estimated shipping timeframes.

Shipping Charges

Applicable shipping charges are calculated and displayed during checkout after the customer enters a shipping address.

Shipping charges may depend on:

  • Delivery destination.

  • Number of products.

  • Order value.

  • Parcel weight.

  • Parcel dimensions.

  • Selected shipping service.

  • Applicable shipping promotions.

Customers will be able to review applicable shipping charges before completing payment.

The shipping fee shown during checkout is the shipping charge applicable to that order.

Sohocz may occasionally offer free shipping or other shipping promotions. Any applicable minimum purchase requirement, expiration date, destination restriction, or other condition will be clearly displayed on the website, cart, or checkout page.

Order Confirmation

After an order has been successfully submitted, we will normally send an order confirmation email to the email address provided during checkout.

The order confirmation may include:

  • Order number.

  • Products purchased.

  • Product quantities.

  • Shipping address.

  • Selected shipping method.

  • Product subtotal.

  • Shipping charges.

  • Applicable taxes.

  • Final order total.

Receiving an order confirmation email does not mean that the order has been shipped.

Orders remain subject to payment confirmation, necessary review, inventory confirmation, and processing.

Shipping Confirmation

After an order has been processed and transferred to the carrier, we will normally send a shipping confirmation email.

The shipping confirmation may include:

  • Tracking number.

  • Shipping carrier.

  • Tracking link.

  • Estimated delivery information, when available.

Customers may use the tracking link to monitor the current status of the shipment.

Order Tracking

After shipment, we will provide tracking information whenever available.

Tracking information may require approximately 24–48 hours after shipment to display the first carrier scan or movement update.

If tracking does not update immediately after receiving the tracking number, this does not necessarily mean that the order has not shipped or that the parcel is lost.

Please allow the carrier sufficient time to complete the first scan and update its tracking system.

Estimated delivery dates shown by the carrier may change during transit.

Shipping Address

Orders are shipped to the delivery address submitted by the customer during checkout.

Customers are responsible for ensuring that the following information is complete and accurate:

  • Recipient's full name.

  • Street address.

  • Apartment, suite, or unit number, when applicable.

  • City.

  • State.

  • ZIP Code.

  • Country.

  • Telephone number, when requested during checkout.

  • Email address.

Please carefully review your shipping details before submitting an order.

Incorrect, incomplete, or undeliverable shipping information provided by the customer may result in delivery delays, failed delivery, or the parcel being returned.

Address Changes

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to assist with an address correction before the order enters the shipping process, but we cannot guarantee that every address-change request can be completed.

An address may no longer be changed after an order has:

  • Completed processing.

  • Been packed.

  • Had a shipping label created.

  • Been transferred to the carrier.

Address changes requested after shipment are also subject to the shipping carrier's rules and limitations.

PO Boxes and Hotel Addresses

To reduce the risk of failed delivery, misdelivery, or lost parcels, Sohocz may be unable to deliver to certain:

  • PO Boxes.

  • Hotel addresses.

  • Temporary accommodation addresses.

  • Other addresses restricted by the shipping carrier.

Final shipping availability is determined by the shipping methods displayed during checkout.

If no shipping option appears after entering an address, please use another eligible physical delivery address.

Delivery Delays

Sohocz makes reasonable efforts to process and ship orders within the published timeframes.

However, delivery delays may occur because of:

  • Weekends.

  • Public holidays.

  • Major promotional events.

  • Unexpected increases in order volume.

  • Carrier operational delays.

  • Severe weather.

  • Natural disasters.

  • Flight or transportation disruptions.

  • Government or security inspections.

  • Incorrect or incomplete addresses.

  • Payment or order security reviews.

  • Remote-area delivery.

  • Other circumstances outside our reasonable control.

Actual delivery may take longer than originally estimated when these circumstances occur.

A shipping delay does not necessarily mean that a parcel has been lost.

Promotional and Peak Periods

During major promotions, holiday shopping periods, or unusually high order volume, processing and shipping may take longer than usual.

Possible delays may include:

  • Warehouse processing delays.

  • Carrier collection delays.

  • Tracking scan delays.

  • Transit delays.

  • Final-delivery delays.

If an order is needed for a birthday, event, trip, holiday, or another specific date, we recommend placing the order in advance.

Sohocz does not guarantee delivery before a customer's personally requested date.

Split Shipments

Orders containing multiple products may sometimes be divided into more than one parcel.

When an order is split:

  • Different parcels may have different tracking numbers.

  • Parcels may arrive on different dates.

  • Customers may receive multiple shipping confirmation emails.

If only part of an order arrives, please check the shipping confirmation emails to determine whether the order was divided into separate shipments.

Out-of-Stock Products

In rare circumstances, a product may become unavailable after an order is submitted because of inventory synchronization, product inspection, or another fulfillment issue.

If a product cannot be fulfilled, we may:

  • Contact the customer regarding the issue.

  • Cancel the unavailable product.

  • Ship the remaining available products.

  • Refund the amount paid for the unavailable product.

  • Cancel and refund the entire order when necessary.

We will not substitute a materially different product without customer approval.

Products Damaged During Shipping

If a parcel or product appears to have been damaged during shipping, please contact us as soon as possible after delivery.

We may request:

  • Order number.

  • Product name.

  • Description of the issue.

  • Photograph of the complete product.

  • Clear photographs of the damaged area.

  • Photographs of the outer packaging.

  • Photograph of the shipping label.

Please retain the product and all relevant packaging materials until the issue has been resolved.

If shipping damage is confirmed, we will provide an appropriate solution in accordance with the Sohocz Return and Refund Policy.

Parcels Lost in Transit

If tracking has not updated for an extended period or the order has significantly exceeded the estimated delivery timeframe, please contact us.

We may need to submit a shipment inquiry or lost-parcel investigation with the carrier.

Customers may be asked to provide reasonable information to assist with the investigation.

If the carrier confirms that a parcel was lost in transit, we may provide an appropriate resolution depending on the circumstances, including:

  • Replacement of the same product.

  • An appropriate substitute.

  • Refund.

  • Another reasonable solution.

Any replacement is subject to product availability.

Parcels Marked as Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, please first:

  • Check the front door or other safe delivery locations.

  • Check the mailbox or parcel locker.

  • Ask household members.

  • Ask neighbors.

  • Contact building reception, management, or security.

  • Confirm the shipping address on your order.

  • Contact the carrier for information about the delivery location.

Some carriers may update a parcel as delivered shortly before final physical delivery. We therefore also recommend waiting until the next business day before reporting the parcel as missing.

If you still cannot locate the parcel after completing these steps, please contact us.

A formal carrier investigation may be required before an appropriate resolution can be determined.

Undeliverable or Returned-to-Sender Parcels

A parcel may be returned to the sender because of:

  • An incomplete shipping address.

  • An incorrect shipping address.

  • Inability to identify the recipient.

  • Multiple failed delivery attempts.

  • Failure to collect the parcel.

  • Refusal of delivery.

  • Carrier inability to access the delivery location.

  • An address that does not meet carrier delivery requirements.

If a parcel is returned because of information provided by the customer or another customer-related issue, additional shipping charges may apply before the order can be sent again.

If the customer does not request reshipment, any eligible refund will be processed according to the Sohocz Return and Refund Policy.

Original shipping charges and carrier return fees may be non-refundable where applicable.

If a parcel is returned because of a confirmed error by Sohocz, we will provide an appropriate resolution.

Refused Deliveries

If a customer refuses delivery of an otherwise properly shipped order without a valid reason, the carrier may return the parcel to us.

The customer may be responsible for costs associated with the refusal, including:

  • Original shipping charges.

  • Return shipping charges.

  • Reshipping charges.

If the product is returned to us and meets the applicable return requirements, any eligible refund will be processed according to the Sohocz Return and Refund Policy.

Refunds of Shipping Charges

Original shipping charges are normally non-refundable for standard customer-initiated returns.

If the entire order is returned because of a confirmed Sohocz error, damaged product, defective product, or another circumstance requiring reimbursement under applicable law, the original standard shipping charge may also be refunded where appropriate.

If the customer selected an expedited or upgraded shipping method that cost more than standard shipping, the additional upgrade cost is normally non-refundable unless required by applicable law.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Orders may enter processing shortly after payment, so we cannot guarantee that every modification or cancellation request can be completed.

Once an order has shipped, it can no longer be canceled.

The customer must wait for delivery and then submit an eligible return request in accordance with the Sohocz Return and Refund Policy.

Delivery Time Disclaimer

The following timeframes stated in this policy:

1–3 business days for order processing

and

6–9 business days for shipping transit

are estimated timeframes under normal circumstances.

The estimated total delivery time is therefore:

7–12 business days.

These timeframes do not represent guaranteed delivery dates.

Actual delivery times may be affected by carriers, weather, transportation, public holidays, address issues, security reviews, or other circumstances outside our reasonable control.

Nothing in this policy limits any consumer rights available under applicable law.

Contact Us

For questions regarding shipping, tracking, or delivery status, please contact:

Email: info@sohocz.com